As a PlantStory seller, it is crucial to prioritize the successful shipping and fulfillment of your orders. We highly recommend that you confirm the purchase with the buyer and arrange the shipment before by the following Tuesday after your order is created. This will ensure that the product reaches the buyer in a timely manner, leading to a positive customer experience.
When it comes to arranging shipments, you have two options to choose from. You may either choose to ship the product on your own or purchase a shipping label through the PlantStory platform.
Marketplace/Settings -> My Sales -> Ready to Ship -> Choose the buyer -> Select the order you want to ship
If you have already had a tracking number, simply choose the correct shipping carrier, enter the accurate tracking number, and submit it.
If you plan to use PlantStory prepaid shipping labels, shipping fees will be deducted from your earnings/cards and the tracking number will be automatically filled in your order.
Marketplace/Settings -> My Sales -> In progress -> Choose the buyer -> Select the order you want to check / update
- Please note that bulk updating of tracking numbers is not available
- You can only update the tracking number before the order starts to ship
4.1 Do you need shipping insurance for your package?
Each domestic UPS and FedEx parcel is covered automatically up to a value of $100 against loss or damage. The U.S. Postal Service only provides an automatic $100 of coverage on Express Mail. So, if the value of your packages is less than $100, you may not need to purchase additional insurance. If you need additional insurance, please contact us at firstname.lastname@example.org for further inquiry and we would be more than happy to assist you.
4.2 When does the order earn to reach your balance?
If it is your first order with PlantStory, your order earnings will be credited to your balance after the order is marked as "delivered".
If it is a non-first order, your order earnings will be credited to your balance after the order is shipped.
4.3 Why is there a discrepancy between my listed price and my earnings?
Please note that a payment processing fee will be applied by a third-party platform, and will be deducted from your earnings. If there is still a discrepancy after deducting the fee, kindly reach out to PlantStory Support for assistance.
If the buyer uses installment payment, processing fees that the seller will pay include:
$0.3 + 6% or 5.99% of the sold price (item price+shipping fee);
If the buyer does not use installment payment, processing fees that the seller will pay include:
Stripe payment fee, $0.3+2.9% of the sold price (item price+shipping fee);
4.4 What does the small red dot on some user avatars signify?
Please be informed that when a red dot appears on an order, it signifies that the order has exceeded 7 days since creation, serving as a reminder for expedited shipping.
Remember, timely and efficient shipping is an essential part of the order fulfillment process. By prioritizing shipment arrangements and keeping the customer informed about the delivery status, you can build trust and satisfaction with your customers. Thank you for choosing PlantStory as your partner in business.